TRANSPORT & VAN Management special Services

Objectively, it was time for a change. The return of so-called 'social' contacts is very welcome, and all the more urgent now that the world of mobility is taking two major turns that Playstation does not teach us: that of electrification and that of connectivity.

We are only just beginning to understand the implications of these technological revolutions for after-sales service, and in some cases this is already a reality that has reared its head during these 15 months of pandemic. However, there is nothing like real physical contact to integrate these changes into our own software, and it will be necessary as this is only the beginning. Depending on the brand you represent, you will need to be both multi-powered (diesel, gas, electric, hydrogen) and ultra-connected. Some argue that this will only be the preserve of large groups and that the future of the ‘small’ garage is unclear. However, our figures show that it is still the medium-sized family garages that achieve the best financial results.

It will not be easy to combine this proximity, this reactivity that is typical of family businesses, with the necessary clout to keep up with all technological developments, but it is time to take action!